We strive to provide great customer service and by providing great quality products. We value and appreciate your business. If you are unsure about an item please carefully read the item description or contact our customer care for clarification before placing your order. Merchandise such as jewelry, final sale items, undergarments, evening wear, handbags, evening crystal clutch bags, handbags, hats, earrings, necklaces, lapel pins, shoes, men’s ties, cufflinks, and accessories are considered final sale and non-refundable. However, all other clothing items outside of what is listed above that is unworn and tagged clothing may be returned for store credit or exchange only within 7 days from when items were received. To receive store credit or exchange, items approved for refund must remain in its original packaging. The shipping and handling fees are non-refundable so you are responsible for shipping and handling fees associated with the exchange. In the event that there was an error on our part, we will be responsible for the shipping and handling fees.